Canarywharf Carpetcleaning Terms and Conditions
These Terms and Conditions set out the basis on which Canarywharf Carpetcleaning provides carpet, rug, upholstery and related cleaning services in the UK. They apply to all bookings made by a customer, whether the service is arranged online, by telephone, by email or through any other accepted booking method. By making a booking, the customer confirms that they have read, understood and agreed to these terms. If anything is unclear, the customer should raise the matter before the appointment is confirmed. These terms are designed to be fair and practical, and they do not affect any rights that cannot legally be excluded under UK law.
The wording used in this document applies to all references to the business, including Canary Wharf carpet cleaning, carpet cleaning in Canary Wharf, Canary Wharf carpet cleaners, and similar variations used to describe our services. In these terms, “customer” means the person requesting the service, paying for the service, or authorising access to the property. “Services” means the cleaning work agreed in the booking confirmation, together with any additional items that may be agreed later in writing or verbally and recorded by our team.
We reserve the right to update these terms from time to time. The version that applies to a booking is the version in force at the time the booking is confirmed, unless a later version is expressly accepted by both parties. If any part of these terms is found to be unlawful or unenforceable, the remainder will continue to apply to the fullest extent permitted by law. Headings are included for convenience only and do not affect interpretation.
Our booking process is designed to be straightforward. A booking request becomes a confirmed appointment only when we have accepted the request and issued confirmation. Until that point, dates and times remain provisional. The customer must provide accurate information about the property, the rooms or items to be cleaned, any known stains, access issues, parking limitations, health and safety concerns, and any special requirements that may affect the work. Failure to provide accurate details may result in delays, revised pricing or cancellation of the visit.
When booking, the customer should ensure that the site is ready for service. This includes, where appropriate, moving small personal items, securing valuables, and ensuring reasonable access to the areas to be cleaned. We may refuse or postpone work if access is unsafe, incomplete or materially different from what was described at booking. Any estimate or quotation is based on the information supplied. If the actual condition of the property or items differs significantly from the description given, we may amend the price before work begins or decline to carry out the service.
We aim to attend within the agreed appointment window, but appointment times are estimates rather than guarantees. Delays can happen because of traffic, weather, previous jobs taking longer than expected, or circumstances outside our control. If we are delayed, we will try to notify the customer as soon as reasonably possible. The customer should ensure that someone authorised is available at the property at the agreed time unless we have specifically agreed unattended access in advance. Canarywharf Carpetcleaning accepts no liability for wasted attendance where access is not available or the property is not ready for work.
Payments must be made in accordance with the price and method agreed at booking or at the time the service is completed. Unless otherwise stated, payment is due immediately upon completion of the work. We may accept bank transfer, card payment, cash or another approved method, depending on the nature of the booking. For business clients or larger jobs, we may require a deposit, advance payment or staged payment arrangement. Any deposit is taken to secure the appointment and may be applied against the final balance unless otherwise agreed.
If an invoice is issued, it must be paid by the due date shown on the invoice. Late payment may result in administrative charges, suspension of further services, or recovery action where permitted by law. Any bank charges, failed payment fees or chargeback costs caused by the customer’s payment method may be recovered from the customer where lawful. Prices quoted are usually inclusive of labour and standard equipment, but may exclude additional treatments, specialist stain removal, parking fees, congestion-related charges, or other optional extras if these were not included in the original quotation.
We may revise the quoted price where the customer requests extra work, where the condition of the items requires treatment beyond the original scope, or where hidden contamination, heavy soiling, pet damage or unsuitable fibre condition becomes apparent during inspection. If the customer chooses not to proceed after a material change in price is explained, we may charge a reasonable call-out or inspection fee if this was disclosed in advance. All quoted times are approximate, and the final price may be adjusted to reflect agreed variations in the service.
Customers may cancel or reschedule a booking, but reasonable notice is required. If the customer cancels with sufficient notice before the agreed appointment time, no cancellation charge may apply, subject to any specific booking conditions that were made clear at the point of sale. Where cancellation is made at short notice, or where the team arrives and cannot complete the work because access is unavailable or the customer is not present, we may charge a cancellation fee or the full call-out fee, depending on the circumstances and the amount of work already committed.
We may also cancel or reschedule a booking if we cannot safely or properly carry out the service, if equipment failure makes attendance impossible, if the customer has not provided essential information, if the environment is unsafe, or if unforeseen events prevent us from attending. In such cases, we will make reasonable efforts to rearrange the appointment. Our liability for cancellation is limited to refunding any advance payment for work not performed, except where the law requires otherwise. We will not be responsible for indirect loss arising from a cancelled visit, such as loss of business, missed deadlines or inconvenience.
Canary Wharf carpet cleaning services may involve moisture, cleaning solutions, agitation, extraction equipment and drying periods. While we use suitable methods and reasonable care, some carpets, rugs, fabrics and surfaces may react differently depending on age, fibre content, prior treatment, pre-existing wear, dye stability or hidden damage. The customer should point out any fragile areas, loose seams, pre-existing burns, colour loss, watermarks, odours or other concerns before cleaning begins. We do not guarantee the removal of all stains, marks, odours, wear patterns or previous damage, and no cleaning process can restore materials beyond their inherent condition.
Our liability is limited to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to those exceptions, we are not responsible for loss or damage caused by pre-existing defects, hidden weaknesses, incorrect information supplied by the customer, unsuitable equipment, normal wear and tear, or items left unsecured in the work area. The customer remains responsible for safeguarding valuables, documents, cash, jewellery, fragile ornaments and other personal items.
Where damage is caused by our proven negligence, our responsibility is limited to repair, replacement or a reasonable cash settlement, at our discretion and subject to the nature of the loss. We may require evidence of the damage and an opportunity to inspect the item before agreeing any resolution. We are not responsible for consequential losses, loss of profit, loss of use, loss of opportunity, or any indirect or special damage. Any claim must be raised promptly and in writing so that we may investigate the matter properly.
If the customer or anyone at the property interferes with the cleaning process, uses the equipment incorrectly, moves items while work is in progress, or ignores instructions provided for drying or access, we will not be liable for resulting damage or reduced results. The customer must also make sure that children, pets and vulnerable persons are kept away from wet or treated areas. We may pause or stop work if we believe continuing would create a safety issue or increase the risk of damage.
Waste handling and disposal are carried out in accordance with applicable UK waste regulations and environmental duties. We aim to minimise waste, reuse appropriate materials where practical, and dispose of waste responsibly. Any waste generated by the service, including packaging, disposable cloths, used filters, extracted residues or contaminated materials, will be handled in line with legal requirements. The customer must not ask us to dispose of restricted, hazardous, illegal or undisclosed waste unless this has been expressly agreed and we are legally permitted to do so.
If the service creates wastewater, contaminated debris or removed material that cannot be safely discharged on site, we may remove and dispose of it using lawful methods. We may refuse to handle items that could present a contamination risk, including biohazardous material, chemical spill residue, sharps, mould-infested waste, asbestos-containing materials or other regulated substances. Where any such material is found, the job may be suspended and the customer may be advised to engage a specialist contractor. Any additional cost associated with lawful disposal, specialist handling or regulatory compliance may be passed to the customer where this has been agreed or where the customer’s own disclosure was incomplete.
The customer confirms that the premises are not being used for any unlawful purpose and that no restricted waste will be concealed, mixed or misdescribed. If the customer supplies information about a stain, spill or substance and that information is inaccurate or incomplete, we will not be liable for resulting contamination, health risks, additional disposal costs or refusal by third parties to accept the waste. We may photograph affected areas or waste for operational records and claims handling, provided this is done lawfully and for a legitimate business purpose.
These terms are governed by the laws of England and Wales, and any dispute arising from them shall be subject to the exclusive jurisdiction of the courts of England and Wales. If the services are supplied in another part of the United Kingdom, mandatory local legal protections will apply where required, but the governing law and jurisdiction stated above will remain applicable to the fullest extent allowed. The customer agrees that any claim should first be raised with us in good faith so that the parties may attempt to resolve the issue informally before starting formal proceedings.
Any notice or complaint relating to the service should be made promptly after the issue is discovered. Delays in reporting a problem may make it harder to investigate and may affect the available remedy. We may ask for photographs, descriptions of the affected area, proof of payment, booking records and other relevant information. Failure to preserve the condition of the affected item, or carrying out repairs or further treatment before we have a chance to inspect it, may limit our ability to assess the claim fairly.
These terms form the entire agreement between the customer and Canarywharf Carpetcleaning in relation to the booking, unless expressly varied in writing or by a clearly documented agreement. No employee, agent or representative may change these terms unless authorised to do so. If any clause is found invalid by a competent court, the rest of the document will remain in force. The customer’s statutory rights are not affected. By confirming a booking, the customer acknowledges that the service has been arranged on the basis of these terms and that reasonable expectations about outcome, timing and access have been addressed before attendance.
