Canary Wharf Carpet Cleaning Service Terms and Conditions

These Terms and Conditions set out the basis on which Canary Wharf Carpet Cleaning provides carpet, upholstery and related cleaning services to residential and commercial customers. By booking or using any service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, company or other entity booking or receiving the services.

Company means Canary Wharf Carpet Cleaning, which provides the services.

Services means any carpet, rug, upholstery, hard floor, end of tenancy or related cleaning work carried out by the Company.

Premises means the address or location where the Services are to be carried out.

Agreement means the contract between the Customer and the Company consisting of these Terms and Conditions and any written or verbal confirmation of booking.

2. Scope of Services

The Company provides professional cleaning services including, but not limited to, carpet cleaning, rug cleaning, upholstery cleaning, and related treatments within its normal service area, which includes Canary Wharf and surrounding districts. The exact scope of the Services for each booking will be confirmed at the time of quotation and booking.

The Company reserves the right to decline to provide Services where, in its reasonable opinion, the Premises are unsafe, access is unduly restricted, or the requested Services are not suitable for the surfaces or items in question.

3. Booking Process

Bookings may be requested by the Customer using the Companys accepted contact methods, such as online forms or other published communication channels. A booking is not confirmed until the Company has provided a verbal or written confirmation setting out the date, approximate time window, location and agreed Services.

Where applicable, the Company may request information from the Customer regarding the size of the property, number of rooms or items to be cleaned, type of carpets or upholstery, and any particular concerns or stains. The Customer must provide accurate information to enable the Company to estimate the required time, resources and price.

The Company may require a deposit or pre-authorisation to secure the booking. Any such requirement will be communicated to the Customer before confirmation. The Company reserves the right to refuse or cancel a booking where requested information is not provided or where deposits are not paid as required.

4. Pricing and Quotations

Prices are generally provided on the basis of the information supplied by the Customer and the Companys standard pricing structure. Any quotation is an estimate only and may be adjusted if the actual work required differs materially from the description originally provided.

The Company will normally confirm an estimated price before undertaking work. Where additional Services are requested on site, or where the condition of the carpets or upholstery requires extra time or specialist treatments, the Company will advise the Customer of any revised price before proceeding.

All prices are quoted in pounds sterling. Any applicable taxes will be indicated where relevant.

5. Access to the Premises

The Customer is responsible for providing safe and reasonable access to the Premises at the agreed time. This includes arranging any necessary parking, permits or entry codes where applicable. The Customer must ensure that someone authorised to grant access is present at the Premises at the start of the appointment, unless alternative arrangements have been agreed in advance.

If the Companys operatives are unable to gain access or commence work within a reasonable period due to issues beyond the Companys control, the booking may be treated as a late cancellation and charges may apply in accordance with the cancellation terms below.

6. Customer Responsibilities

The Customer is responsible for:

Ensuring that the Premises are reasonably tidy and that the areas to be cleaned are accessible.

Removing fragile items, valuables and small items of furniture from the areas to be cleaned, unless otherwise agreed with the Company.

Informing the Company in advance of any known issues, including loose carpets, damaged flooring, unstable furniture, existing stains or marks, or any restrictions on the use of water or electricity at the Premises.

Ensuring that electricity and water supplies are available and in working order for the duration of the appointment, unless otherwise agreed.

7. Payments and Invoicing

Unless otherwise agreed, payment is due in full upon completion of the Services on the day of the appointment. The Company accepts the payment methods it has communicated as available at the time of booking, which may include cashless or electronic methods.

For commercial Customers or larger projects, the Company may agree alternative payment terms, including deposits, staged payments or payment on invoice. Any such arrangements will be confirmed in writing prior to the commencement of the Services.

If payment is not received by the due date, the Company reserves the right to charge interest on outstanding amounts and to recover any reasonable costs incurred in pursuing late payment, including any third party recovery costs.

8. Cancellations, Rescheduling and No-Show Policy

The Customer may cancel or reschedule a booking by giving reasonable notice to the Company. The minimum notice period for cancellation or rescheduling without charge will be advised at the time of booking. As a guide, the Company generally expects at least 24 hours notice for standard residential appointments and more for larger or commercial bookings.

Where the Customer cancels or reschedules with less notice than required, the Company may charge a late cancellation fee, which may be up to a defined proportion of the quoted price, to cover the time allocated and any costs incurred.

If the Customer fails to provide access to the Premises at the agreed time, or if the Services cannot be carried out due to circumstances within the Customers control, the booking may be treated as a no-show and the Company may charge up to the full quoted price.

In the unlikely event that the Company needs to cancel or reschedule an appointment, it will notify the Customer as soon as reasonably possible and offer an alternative date and time. The Company will not be liable for any indirect losses resulting from such cancellation or rescheduling, but any deposits paid in respect of that booking will be refunded if a suitable alternative cannot be agreed.

9. Service Quality and Complaints

The Company aims to deliver a high standard of professional cleaning. If the Customer is dissatisfied with any aspect of the Services, the Customer should contact the Company as soon as possible, and in any event within 48 hours of completion of the work, explaining the nature of the concern and providing any relevant evidence.

The Company will investigate complaints promptly and, where appropriate, may arrange to revisit the Premises to inspect the work. If the Company determines that the Services did not meet the agreed standard, it may, at its discretion, offer to re-clean the affected area or provide an appropriate partial refund. This shall be the Customers sole remedy in respect of service quality issues, to the extent permitted by law.

10. Limitations of Cleaning Results

The Customer acknowledges that the success of stain removal and overall cleaning results depends on factors such as the type and age of the stain, previous cleaning attempts, fabric or fibre composition, and the general condition of the carpets or upholstery.

The Company does not guarantee complete removal of all stains or odours, nor restoration to an as-new condition. The Company will use reasonable care and skill and appropriate methods, but some staining, wear, fading or damage may be permanent and beyond the scope of professional cleaning.

11. Liability

The Company will exercise reasonable care and skill in providing the Services. However, the Company shall not be liable for any pre-existing damage, defects, discolouration, shrinkage, wear or deterioration of carpets, rugs, upholstery or other items, including where such issues become more visible following cleaning.

The Customer is responsible for informing the Company of any known sensitivities, colour fastness issues, or manufacturer care instructions for the items to be cleaned. The Company will not be liable for damage arising where the Customer has failed to provide such information or where items are incorrectly labelled by the manufacturer.

To the fullest extent permitted by law, the Companys total liability arising out of or in connection with any single booking shall be limited to the total fees paid or payable by the Customer for the relevant Services. The Company shall not be liable for any indirect or consequential losses, including loss of profit, loss of business, or loss of opportunity.

Nothing in these Terms and Conditions limits or excludes any liability that cannot legally be limited or excluded, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

12. Waste Handling and Environmental Regulations

The Company will handle and dispose of any waste generated as part of the Services in accordance with applicable waste and environmental regulations. This may include the disposal of used cleaning solutions, extracted residues and any packaging brought by the Company.

The Customer is responsible for the disposal of any domestic or commercial waste not arising directly from the Services. The Company is not a general waste removal provider and will not remove bulky items, furniture or unrelated rubbish unless this has been expressly agreed as part of a separate arrangement.

The Company endeavours to use cleaning products and methods that are suitable for the environment and for use in occupied properties, while maintaining effective cleaning performance. Safety data for products used can be made available upon request where required.

13. Health and Safety

The Company will take reasonable care to ensure that the Services are carried out safely, with due regard to the health and safety of the Customer, the Companys operatives and any other occupants of the Premises.

The Customer must notify the Company of any health and safety risks at the Premises, including trip hazards, electrical issues, restricted ventilation or the presence of hazardous substances. The Company reserves the right to suspend or modify the Services if it reasonably considers that health and safety would be compromised.

14. Property Damage and Breakages

If any property is accidentally damaged by the Companys operatives during the provision of Services, the Customer must notify the Company as soon as possible and in any event within 48 hours of becoming aware of the damage.

The Company may, at its option, arrange for repair, replacement or compensation, taking into account the age, condition and value of the damaged item and the circumstances of the incident. The Customer agrees to give the Company a reasonable opportunity to inspect any alleged damage before repairs or replacement are undertaken by third parties.

15. Insurance

The Company maintains appropriate insurance cover in connection with its cleaning Services, subject to the policy terms, conditions, exclusions and limits. Details of insurance cover can be made available to the Customer upon reasonable request.

16. Force Majeure

The Company shall not be in breach of this Agreement nor liable for any delay in performing, or failure to perform, any of its obligations under it if such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include, without limitation, extreme weather, transport disruptions, industrial action, power failures, accidents, or public health restrictions.

In such circumstances, the Company will use reasonable endeavours to notify the Customer and to reschedule the Services at a mutually convenient time.

17. Personal Data and Privacy

The Company may collect and process personal data about the Customer, such as contact details, address and booking history, for the purposes of managing appointments, providing Services and handling payments and enquiries.

The Company will handle personal data in accordance with applicable data protection laws and will take reasonable steps to keep such data secure. The Company will not sell personal data to third parties. Personal data may be shared with service providers or partners where necessary to fulfil the Services or legal obligations.

18. Variation of Terms

The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking will apply to that booking. Updated Terms and Conditions may be made available on request or through the Companys usual communication channels.

19. Severability

If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful or unenforceable, such provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.

20. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

21. Entire Agreement

These Terms and Conditions, together with any written confirmation of booking or agreed quotation, constitute the entire agreement between the Customer and the Company in relation to the provision of the Services and supersede all prior discussions, correspondence, and understandings between the parties regarding the subject matter.

By proceeding with a booking, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.